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metmarkosaric merged 1 commit into from
Sep 11, 2026
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procurement info #815

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10 changes: 8 additions & 2 deletions docs/billing.md
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Expand Up @@ -30,7 +30,7 @@ description: "Common billing questions for Plausible Analytics. Pageview-based p
"name": "What payment methods does Plausible accept?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Plausible accepts credit and debit cards, PayPal, Apple Pay and Google Pay. All payment processing is handled by Paddle. Wire transfers, manual invoicing and cryptocurrency are not accepted."
"text": "Plausible accepts credit and debit cards, PayPal, Apple Pay and Google Pay. All payment processing is handled by Paddle. Cryptocurrency is not accepted. Paddle automatically emails you an invoice after every payment."
}
},
{
Expand Down Expand Up @@ -73,6 +73,10 @@ Billing is based on total usage across all the sites in a team. Each team has it

Yes. You can create a separate team for each client, add their sites to the respective team and invite the client to their own team. Each team has its own subscription and billing, so each client can be billed independently. You can be a member of multiple teams using a single Plausible login and switch between them from the menu in the top right of your account. See [Teams and roles](users-roles.md) for details.

## Where can I find vendor details and purchasing documents?

See our [Purchasing and vendor information](https://plausible.io/procurement) page for Plausible company details, Paddle payment-recipient information, tax documents and our standard purchasing process.

## How do I get an invoice?

Paddle (our payment processor) emails you an invoice automatically after each payment. You can also open past invoices from your account settings. Paddle opens each invoice in a browser tab, so use your browser's **Print** command and select **Save as PDF** to save a copy. See [View and save your invoices](download-invoices.md).
Expand All @@ -81,7 +85,9 @@ The invoice email goes to your Paddle email address, which may differ from your

## What payment methods do you accept?

Credit/debit card, PayPal, Apple Pay and Google Pay. All payment processing is handled by Paddle. We're not able to accept wire transfers, manual invoicing or cryptocurrency.
Credit/debit card, PayPal, Apple Pay and Google Pay. All payment processing is handled by Paddle. We're not able to accept cryptocurrency.

Paddle automatically emails you an invoice after every payment. Our [purchasing and vendor information](https://plausible.io/procurement) page covers company details and purchasing documents.

If paying via PayPal, make sure a valid card is linked to your PayPal account. Paddle requires this for recurring subscriptions.

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4 changes: 3 additions & 1 deletion docs/compliance.md
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Expand Up @@ -5,6 +5,8 @@ description: "Where to find Plausible's security, privacy and GDPR compliance do

For a single page with all compliance and legal documentation for vendor reviews, see [plausible.io/compliance](https://plausible.io/compliance).

For procurement questions about purchasing, payment-recipient details and supplier documentation, see [Purchasing and vendor information](https://plausible.io/procurement).

Plausible publishes its security practices, data policy and legal documents publicly. Most compliance and security review questions can be answered directly from those pages without needing to contact us.

## Where to find the relevant documents
Expand All @@ -30,4 +32,4 @@ The specific reasons it falls into this category:

If your organization requires a vendor security review, the documents above are designed to answer the questions typically asked in those reviews. We recommend going through them before sending a questionnaire, as most topics are already covered.

If there are specific questions that are not answered by those pages, [contact us](https://plausible.io/contact) and include the specific questions. We will do our best to help.
If these pages don't answer your questions, [contact us](https://plausible.io/contact) and we'll be happy to help.
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